Terms of service
2. Direct communication
We will send you communication related to Service features, updates, downtime, as well as opportunities to be part of new features and anything else related to the general activity of your account. You may request to be removed from our mailing list if you wish to not receive such communication.
3. Your account
You agree to keep your username and password safe and not share it with others, including those in your workspace. You accept that we are not responsible or liable for the activity that takes place on your account. You agree to take all reasonable efforts to avoid unauthorised access to your account, either with or without your knowledge. You agree to not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or a third party.
4. Accuracy of information
We are not responsible if information made available in the Service is not accurate, complete or current. Information we provide is general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the information we provide is not our responsibility.
5. Payment and Subscription
(a) You may subscribe for access to the Service (Subscription) by adding a credit card which is managed by our partner Stripe. All transaction data remains encrypted. Please see Stripe policy for more information.
(b) We may agree to invoice you by email where full payment must be received within thirty (30) days from the invoice date.
(c) We may change the Subscription fees by giving you 30 days notice. Any changes to the Subscription fees will be uploaded on the pricing page on our website (located at https://www.splose.com) (Website), and communicated to you by email.
(d) You are billed according to the number of practitioners who may use the Service. You may modify your account usage limits at any time by adding or removing practitioners and members, and by increasing or decreasing storage limits. Splose will not take responsibility for any loss you may incur as a result of account and user adjustments. Any changes you make are at your own risk.
(e) Any adjustments you make will be billed on a proportional basis until the date of your new plan. Credits will be applied to your account for use immediately, however, refunds are not available for unused credit. Should you find any inconsistencies in your billing information, please contact us and we will work with you to rectify any incorrect billing as soon as possible. Splose staff are available 7 days a week for support should you have any issues or questions. SMS can be purchased in addition to your Subscription.
To the extent that any such taxes or duties are payable by us, you must pay to us the amount of such taxes or duties in addition to any fees owed under these Terms. Notwithstanding the foregoing, if you have obtained an exemption from relevant taxes or duties as of the time such taxes or duties are levied or assessed, you may provide us with such exemption information, and we will use reasonable efforts to provide you with invoices designed to enable you to obtain a refund or credit from the relevant revenue authority if such a refund or credit is available.
7. Renewal of your Subscription
Except as otherwise specified in your Subscription, unless you or we cancel your Subscription before the expiration of your current Subscription term, your Subscription will automatically renew for another Subscription term equal to your existing term.
8. Cancellation of your Subscription
If you wish to cancel your account, you must cancel through your account in your Subscription settings. Other means of cancelling are not accepted. All of your uploaded data will be permanently deleted or anonymised 60 days after your account has been cancelled after which your Data will not be recoverable. You are not entitled to a refund if you cancel. Failure to pay when your payments are due can cause your account to be cancelled.
9. Ownership, Licences and Site Access
(a) You acknowledge that:
(i) all rights, title and interest in the Intellectual Property, anywhere in the world, belong to us or our licensors;
(ii) all rights in relation to the Intellectual Property are licensed (not sold) to you;
(iii) you hold no proprietary rights, title or interest in the Intellectual Property, other than the right to use such property in accordance with these Terms; and
(iv) nothing contained in these Terms shall be construed as an assignment or transfer of the Intellectual Property to you.
(b) We grant you a limited, royalty-free, non-exclusive, non-transferrable, non-sublicensable, revocable, licence to use the Intellectual Property to access our Website or the Service during the term of the Subscription. You acknowledge and understand that you are solely responsible for your use of the Intellectual Property, the Website and the Service in this regard (including any other party’s use of your account).
(d) You acknowledge and understand that all rights, title and interest in any Feedback shall irrevocably vest in and be the sole and exclusive property of Splose on and from the provision of that Feedback to us. You further acknowledge and understand that all Feedback will be treated as non-confidential and will not be deemed to be Personal Information (as defined in the Privacy Act 1988 (Cth)) unless you indicate otherwise, and we shall be able to use and exploit the Feedback at our sole and exclusive discretion (including in sales and marketing activities, and for other commercial purposes).
(e) You warrant and represent that, you hold all rights, title and interest in the Feedback, and your communication to us (and our use) of the Feedback does not (and will not) violate or infringe the rights of any other parties.
(f) You irrevocably and unconditionally consent to (and warrant that your employees, agents, and contractors irrevocably and unconditionally consent to) all uses, acts or omissions by or on behalf of Splose, its assigns, licensees, or successors in title or any of its authorised persons of, or in relation to, the Feedback, including any uses, acts or omissions which would otherwise breach any of your (and/or your employees’, agents’, or contractors’) moral rights (as defined in Part IX of the Copyright Act 1968 (Cth)).
(g) You undertake and agree that you will not (and will not allow any person using your account to), without our prior written consent:
(i) rent, lease, sublicence, loan, sell or use for commercial purposes, the Intellectual Property, Website and/or Service;
(ii) modify, adapt, translate, reverse-engineer, decompile, disassemble, or make derivative uses of, the Intellectual Property, Website and/or Service;
(iii) copy, imitate, mirror, reproduce, distribute, disseminate, publish, download, display, perform, post or transmit any Intellectual Property in any form or by any means;
(iv) use the Intellectual Property, Website and/or Service in a way that may (or does) damage, disable, overburden, interfere with, or adversely affect the functionality of the Intellectual Property, Website and/or Service (including by imposing an unreasonably large load on our systems or wilfully tampering with the security of the Service or with other customer accounts);
(v) use any data mining, bots, spiders, automated tools or similar data gathering and extraction methods, directly or indirectly, on the Website, or collect any information from the Website or Service;
(vi) use the Intellectual Property, Website and/or Service in a way that may (or does) bring our business, the Website or Service into disrepute;
(vii) use the Intellectual Property unlawfully, in an inappropriate way or in a manner inconsistent with these Terms;
(viii) infringe our rights (or the rights of any third parties) in relation to the Intellectual Property;
(ix) bypass or avoid our security features or measures which have been implemented on the Website or in connection with the Service (or attempt to do the same); and
(x) apply to register, or challenge the validity of, the Intellectual Property.
(h) In these Terms:
(i) Feedback means any notes, messages, ideas, comments, concepts, feedback, suggestions, recommendations, or any other like content (in any form whatsoever) which you provide to us through our Website, Service, in email or chat correspondence, or through any other means whatsoever, which relate to the functionality, operations or features of the Service, and any intellectual property rights associated with, or subsisting within, the same; and
(ii) Intellectual Property means all present and future industrial and intellectual property rights relating to the Website, Template Feature, Template Feature Terms, Service and/or us, including, without limitation:
(A) inventions, patents, copyright, trade business, company or domain names, rights in relation to registered designs, registered and unregistered trade marks, source code, know how, trade secrets and the right to have confidential information kept confidential, and any and all other rights to intellectual property which may subsist anywhere in the world; and
(B) any application for or right to apply for registration of any of those rights.
10. Matter you may submit to us
(a) From time to time, the Website and Service may make available online chat facilities, comment areas, and other similar communications facilities (Website Content Facilities).
(b) You acknowledge and understand that:
(i) any words, images, videos, sounds, music, posts, notes, messages, ideas, suggestions, or other material of any kind which you submit to us while accessing the Website, the Website Content Facilities or the Service (Website Content), must not harass, slander, malign, libel, defame, threaten, or otherwise violate any rights of any third-parties and must not include any misleading, deceiving, fraudulent, profanity, obscene, indecent, vulgar, pornographic, defamatory, offensive or unlawful material;
(ii) any Website Content must not be self-promotional, must not contain spam or unwanted commercial content intended to drive traffic to third party websites and must not include unlawful acts such as phishing or spoofing;
(iii) any Website Content must not include, malware, worms or viruses or other harmful, disruptive or destructive files or code, script or other software;
(iv) you grant us an unlimited, non-exclusive, transferrable, worldwide, sublicensable, perpetual, irrevocable, royalty-free licence to use, copy, modify, transmit, sell, create derivative works from, distribute, in whole or in part, at any time, and in any manner, for any commercial and/or non-commercial purpose whatsoever, the Website Content;
(v) we are free to use any ideas, concepts, know-how, or techniques relating to the Website Content for any commercial and/or non-commercial purposes;
(vi) we have no obligation to monitor the Website Content Facilities or the Website Content (nor are we responsible for the form of the Website Content);
(vii) we reserve the right, at all times, and in our sole and absolute discretion, to edit, refuse to post or to remove any information or materials, in whole or in part relating to the Website Content or the Website Content Facilities, or to disclose any information deemed by us necessary to satisfy any applicable law, regulation, legal process or governmental request;
(viii) communications to or with the Website Content Facilities are not private communications, therefore others may read your communications without your knowledge. You should always use caution when providing any personal information about yourself and other persons, including children;
(ix) we do not control or endorse the Website Content, and we specifically disclaim any liability with regard to same (together with any actions resulting from your engagement with the Website Content Facilities);
(x) the moderators, forum managers or hosts of the Website Content Facilities (if any), are not authorised company spokespersons, and their views do not necessarily reflect our views; and
(c) You warrant and represent that:
(i) you hold all rights, title and interest in the Website Content;
(ii) you have the right to make the Website Content available on the Website Content Facilities;
(iii) your submission of the Website Content to us does not (and will not) violate or infringe the rights of any third-parties; and
(iv) our use of the Website Content:
(A) does not violate these Terms; and
(B) will not violate or infringe the rights of any third-parties.
11. Template Feature – Service Agreements
(a) Splose may provide you with the ability to (as part of the Service) create template service agreements from time to time (Template Feature), using certain template terms and conditions as provided by Splose (Template Feature Terms).
(b) By using the Template Feature and/or the Template Feature Terms, you acknowledge and agree that:
(i) Splose is not a legal service provider;
(ii) the Template Feature and the scope of our services relating to the Template Feature, are confined exclusively to the population of documents through the Service;
(iii) the Template Feature Terms are general in nature only and have not been tailored to meet your individual needs;
(iv) you must not rely on the Template Feature Terms or any material associated with the Template Feature as legal or other professional advice;
(v) you must review the Template Feature Terms to ensure they meet your individual needs;
(vi) you must obtain your own independent legal and other professional advice before using the Template Feature and/or the Template Feature Terms; and
(vii) Splose provides no warranties or guarantees in relation to the Template Feature and/or Template Feature Terms.
Unless otherwise stated in these Terms:
(a) either party may terminate the Subscription if the other party breaches these Terms and does not remedy that breach within 7 days of receiving notice of the breach; and
(b) we may immediately terminate your Subscription and/or restrict your use of and access to the Service if you breach a material term of these Terms which is not capable of remedy.
13. Website and Service updates
Although we try to make the Website and Service available all the time, we may be required to perform unscheduled maintenance on our Service which may require a period of downtime. Where possible, we attempt to minimise any such downtime and as our commitment to being transparent, we display the real-time status of the Service on our status page. Where planned maintenance is being undertaken, we will attempt to give you as much notice as possible, however due to the nature of software, cannot guarantee it. If unexpected outages occur, we make no guarantee as to the recovery time. Whatever the cause of any downtime, access issues or data loss, your only recourse is to discontinue using the Service. You are responsible for maintaining copies of any data you enter into our Service using our data export feature.
You agree to defend, indemnify and hold harmless Splose, our officers, directors, employees, agents, subcontractors, licensors, and suppliers, from and against all claims, actions, demands, liabilities and settlements arising in connection with your use of our Website and/or Service or your breach of any of these Terms.
15. Limitation of Liability
(a) You acknowledge and understand that:
(i) the Website and Service is provided on an “as is”, “as available” basis;
(ii) the Website and Service have not been developed to meet your individual requirements, and it is therefore your responsibility to ensure that they meet your requirements and/or needs;
(iii) the use of this Website and/or the Service is entirely at your own risk;
(iv) we assume no duty of care to you or any other party who relies on anything provided for by us through the Website and Service;
(v) we cannot guarantee that our security procedures will be error-free, that transmissions of your Data will always be secure or that unauthorised third parties will never be able to defeat our security measures or those of our third-party service providers;
(vi) we rely on all warranties and undertakings provided by you under these Terms;
(vii) the Service may be subject to delays and errors as a result of transferring data over communication networks; and
(viii) we are not obliged to confirm or check the accuracy, legitimacy or efficacy of the personal information or other materials you provide to us in connection with your use of the Website and/or Service.
(b) Except to the extent that liability may not lawfully be excluded, we will not be under any liability to you (or any of your officers, agents or employees, if any) for:
(i) any loss of profit or anticipated profit, loss of data, loss of use, damage to goodwill, or loss due to delay, or any direct or indirect loss or damage (including, without limitation, consequential loss or damage) however caused (including, without limitation, due to breach of contract, negligence or breach of statute) which may be suffered or incurred by you or which may arise from or in connection with your use of this Website or the Service, or your use of or reliance upon any of the information or the Intellectual Property provided through the Website or Service, or otherwise provided by us to you; or
(ii) any losses, costs, expenses and damages (including legal costs and disbursements) sustained or incurred, whether directly or indirectly or consequentially or in any other way, arising in connection with:
(A) death, personal injury or property damage resulting directly or indirectly from your use of the Website or the Service; and/or
(B) any failure or delay due to matters beyond our reasonable control.
(c) Where the law implies a warranty into these Terms, which may not be lawfully excluded, our liability for breach of such a warranty shall be limited to, in the case of the Service, the total amount paid by you to us for the Service.
(d) You agree that this Website is provided free of charge. We shall not be liable to you or any person for any loss or damage of any kind which may arise from the use of this Website. We may from time to time, publish links to other third-party websites on this Website. Contents, hyperlinks or information held on other sites is not our responsibility. We shall not be held liable for any information held on websites which may have links to or from this Website, and which are not maintained and controlled by us. We do not endorse any material on those websites and do not provide any warranty, or assume any responsibility regarding the quality, accuracy, source, merchantability, fitness for purpose or any other aspect of material on those websites, nor do we warrant that material on other websites does not infringe the intellectual property rights of any other person. Our aggregate liability to you for any other losses resulting from use of the Website is limited to the nominal amount of $AUD1.
16. Applicable Law
These Terms and any separate agreements whereby we provide you with the Service will be governed by and construed under the laws of South Australia.
These Terms can only be amended or varied by Splose, at its own discretion, and may not be amended or varied in any other manner.
Splose may assign or transfer its rights or obligations under these Terms at its own discretion. You are unable to assign or transfer any of your rights in these Terms without our prior written permission.
If any part of these Terms is prohibited, invalid, or unenforceable in any jurisdiction, that provision will, as to that jurisdiction, be ineffective to the extent of the prohibition, invalidity or unenforceability without invalidating the remaining provisions of these Terms or effecting the validity or enforceability of that provision in any other jurisdiction.
20. Contact us
If you have any questions, please feel free to contact us at:
Address: Suite 24, Stone & Chalk, Lot Fourteen, Adelaide SA 5000