On Monday 22 June, the NDIA updated the 2026–27 Pricing Schedule with new cancellation support item numbers. No fanfare. No runway. Just a change that landed in providers' laps with less than ten days before the new financial year.

We know what that kind of notice means in practice. It means late nights updating systems and processes, hunting through invoices to make sure every cancelled appointment has the right code, and double-checking your NDIS bulk upload before hitting send, all while still trying to actually run a practice.

So we got to work.

As of 1 July, splose automatically handles NDIS cancellation item codes for you.

There's a new Cancellation item code field inside your service settings. Set your code there once, and from that point forward, whenever an appointment is cancelled, splose swaps in the correct cancellation code automatically, on the invoice and in your NDIS bulk upload. No editing line items by hand. No creating workaround services. No second-guessing whether you claimed the right code.

One field per service. Set it once. Done.

The NDIS Pricing Schedule changes every year. Funding rules shift. Item codes get added, modified, removed. And providers are always the ones left scrambling to adapt.

Practice management software should absorb that scramble, not add to it. When your funding body moves, your software should move with it. That's the standard we hold ourselves to at splose, and it's the standard allied health providers deserve.

A week's notice isn't much. But at splose, we move fast.

Before you add your cancellation codes in Settings → Services, make sure you've finalised all invoices up to 30 June first.

Here's why: the codes apply to any uninvoiced cancelled appointments the moment you save them. If you add the codes before your June invoicing is wrapped up, they can flow back onto cancellations from before 1 July — which isn't what you want heading into a new financial year. Lock in everything up to 30 June, then add your codes, and you'll be set from 1 July onward.

It takes a few minutes. After that, it's completely off your hands.

This feature is a small thing in isolation. One field. A few clicks. But it represents something we care a lot about: building software that moves at the speed the sector actually needs.

Allied Health providers don't have the luxury of a long implementation timeline when the NDIA updates its rules. They need software that's already handled it by the time they log in on Monday morning.

That's what we're here for.

Already on splose? Head to Settings → Services to add your cancellation item codes. You can also check out our support article: Adapting your splose workspace to the new 2026-27 pricing schedule

About the author: Scott Lynch is the Founder and Managing Director of Community Therapy, a leading multi-disciplinary Allied Health practice. Physiotherapist by background, Scott combines his deep clinical knowledge with a passion for community-based care, overseeing a diverse team of health professionals dedicated to supporting and empowering their clients to live enriched lives.