FABIC (Functional Assessment and Behavioural Interventions Clinic) isn't your average multidisciplinary practice. Founded nearly 20 years ago by Tanya Curtis, FABIC was built on a powerful vision: supporting lasting behavioural change by understanding the why behind the what. Today, with a growing team of 30 practitioners, they are leaders in their field, committed to deeply understanding human behaviour.

Before splose, FABIC’s digital ecosystem was a "patchwork quilt" of disconnected tools. They were juggling a large tech stack for scheduling, billing, budgeting, intake, calendar management.

This siloed approach created a heavy administrative load. Every new client required a cycle of manual tasks: creating forms in one app, emailing them via another, and constantly monitoring inboxes for returns. Invoicing was a manual marathon of cross-referencing appointments against QBO data. As FABIC grew, these disjointed processes didn't just slow them down, they became a barrier to their mission.

FABIC reached a tipping point and chose splose as their holistic, all-in-one solution. While the transition was driven by a need for efficiency, several "hero" features sealed the deal:

• Integrated forms & cases: Moving from Jotform to splose meant data flowed automatically into client files—no manual entry required.
• Seamless QBO integration: No more double-handling. Invoicing became a natural extension of the clinical workflow.
• Deep reporting: The team finally gained real-time visibility into practice performance without needing to master complex spreadsheets.

FABIC’s journey with splose started with a single discovery call with the splose team. By the following Friday, they had signed up for a trial. The team was so energised by the platform’s potential that by Monday morning, most of their templates and forms were already set up. There were no "cold feet" here—just a deep dive into a better way of working.

The timing was less than ideal: key staff were away and the practice was in the middle of a major NDIS audit. However, the desperation for improved processes outweighed the chaos. One of FABIC’s admin members took the lead, utilising Bobby and splose’s extensive guides to become an internal expert.

Rather than just moving their old habits into a new tool, FABIC used the migration as a clean slate. They audited their existing data and ran a two-week testing phase with a single clinician’s calendar. When they were ready for the full move, the splose team supported the data transfer from their previous software—a process the FABIC team described as "a breeze." After nearly two years on the platform, that initial momentum hasn't faded.

As FABIC continues to evolve and support their community, splose remains the central pillar of their operations. The team has fully embraced the platform’s flexibility, giving splose a perfect 10/10 and recommending it to any practice looking to ditch the patchwork" and get back to what they do best.