CWC Behaviour Support is a values-driven practice led by Chris Wood, dedicated to delivering positive behaviour support frameworks that truly improve quality of life. Based in a collaborative new office space, the team of eight practitioners brings together a diverse range of expertise, from mental health nursing and psychology to social work. Their mission is simple: lead the industry by sharing knowledge and empowering the support networks around people with disabilities.

Chris Wood, a full-time practitioner, full-time admin, and full-time bookkeeper. Having seen how clunky, homemade CRMs could trigger a negative domino effect in previous organisations, Chris knew that for CWC to succeed, he needed a system that wouldn't get in the way of the fun stuff, supporting his clients.

In the highly regulated NDIS space, paperwork and compliance can often feel like a barrier to progress. Chris needed a platform that could handle the heavy lifting of registration and audits without stealing his time "on the tools."

Chris did his research and made the decision on splose from day one. It wasn't just a software purchase; it was a strategic investment in CWC’s future. What set splose apart was its flexibility, the ability to structure services and invoice templates without being boxed into a rigid domain.

Key hero features for Chris and this team include:

• Batch Invoicing: A massive selling point that turns a potential full-time job into a task that takes seconds.
• Xero Integration: A rock-solid connection that makes bookkeeping instantaneous.
• Constant Evolution: Unlike stagnant systems, the weekly and fortnightly updates Chris saw in the splose community proved the platform was growing as fast as his business.

The migration to splose was, in Chris’s words, "pretty easy." Starting as a one-man band, Chris took a hands-on approach to mastering the platform. 

As CWC grew to eight practitioners, onboarding his team became a breeze. Chris developed a comprehensive library of easy-read guides to aid his staff through their specific setup. He found that because the splose interface is so intuitive, his practitioners were able to hit the ground running with minimal friction. This combination of clear internal processes and a user-friendly practice management system turned what could have been a complex transition into a smooth, natural evolution for the business.

Two years in, splose has moved beyond being just a tool; Chris views it as a collaborator. By automating the compliance of the NDIS space, Chris has maintained the clinical autonomy he is so passionate about.

The batch invoicing feature alone allows CWC to float in a space where other businesses might sink under the weight of manual administration.

For CWC, the future is all about depth and diversity. Chris is focused on expanding the team’s multi-disciplinary expertise, bringing in practitioners from mental health nursing, ABA, psychology, and social work to foster a rich environment for peer-to-peer supervision. By surrounding himself with different perspectives, Chris continues to raise the bar for complex case support and high-level clinical outcomes.

As CWC continues to evolve as an industry leader, splose remains the reliable backbone of their operations. It provides the autonomy Chris needs to stay "on the tools" and lead his team effectively, ensuring that as the business progresses, the quality of service remains the top priority.