It's a no-brainer. I do a triage call with people, and I often say to them, if you take nothing from today, take this from it and have a look at splose. It'll be a significant improvement on what you're using at the moment, but then also have a massive impact on what your week looks like in terms of how you use your time — from an operational and an admin perspective.

My name is Alex Jackson-Morrell. I'm the founder and owner of Move. What started as a physio clinic has grown into a health, wellness and fitness facility and we've got a gym, a clinic, rehab service, reformer pilates, contrast therapy — everything 360 degrees for our clients.

We did a time audit of all staff job roles, and our admin staff was spending eight hours a week on invoicing alone. I was hyper aware from both the productivity and the staff fulfillment side of things that we needed to make a change. We had a look at a couple of different things that really didn't work for us because it didn't have the full package — it had bits and pieces of what we needed — and then became aware of splose... and it seemed too good to be true at first glance, to be honest.

AI integration has just made the staff's jobs way more streamlined, way more efficient. They're not sat at the end of the day for 30 to 60 minutes writing clinical notes — they're adding any relevant information and ticking it off in 2 or 3 minutes.

splose hasn't necessarily changed who we are and the type of practice we are, but it's definitely enhanced our underpinning principles of being human first.

Our staff aren't sat in an office managing 8 hours worth of invoicing and reconciling those — they've done it with one click on the Friday, so what was 8 hours became 10 minutes. And I can just see what clinic utilisation is in a click of a button.

Now they can be present, they've got the energy to speak to the person, remember the name, remember the family member, what they were doing at the weekend, and have meaningful discussions with them and have more impact, really. They're a lot happier, which means I'm a lot happier. And ultimately, our clients are getting a better quality of service, and achieving the results that they want to achieve.
 

Meet our customer, Move Physiotherapy

Move Physiotherapy, based in the UK, started life as a physiotherapy clinic and has since grown into a full health, wellness and fitness facility under Founder and Clinical Director Alex Jackson-Morrell. Today the team offers physiotherapy, a fully equipped gym, rehab services, reformer pilates and contrast therapy — a 360-degree offering for every client, all delivered from the same site.

The challenge

As MOVE expanded, admin kept pace with it. A time audit across staff roles showed the practice's admin team was spending eight hours a week on invoicing alone, on top of clinicians regularly losing 30 to 60 minutes at the end of each day writing up clinical notes. Alex was clear-eyed about the cost: it was hurting both productivity and staff fulfilment, and something had to change. They tried a couple of other systems first, but each only covered part of what the practice needed - bits and pieces, never the full package.

How splose changed their way of working

When Alex came across splose, the results seemed almost too good to be true. Invoicing and reconciliation that used to eat eight hours a week now happens with one click each Friday and takes about ten minutes. AI-assisted clinical notes that once took staff 30 to 60 minutes are now wrapped up in 2 to 3 minutes. Clinic utilisation is visible in a single click, any time Alex needs it.

The time it freed up mattered more than the time itself. Staff aren't tied to a desk managing admin — they're on the floor with clients, with the energy to remember the smaller details, ask about a family member, or pick up last week's conversation about their weekend. As Alex puts it, splose hasn't changed who Move are or the type of practice they run — it's sharpened the principle they built the business on: being human first. Happier staff, a happier owner, and clients getting a better quality of service and the results they came for.