Prior to having splose, our clinicians were finding it really tricky to access information easily on their clients. Now because of splose, it's very easy to access the information. Hello, I'm Peita, I'm head of operations for My Therapy Crew. My Therapy Crew started six years ago, we offer services throughout Queensland and also in beautiful Darwin in the Northern Territory. One of the things that we were losing time on were really heavy going service agreements. splose has made that incredibly easy with very easy to use templates. We are able to now get electronic signing from clients where that's required. Has been a real benefit for us.

I'm Judy Scott. I'm the owner and executive director of My Therapy Crew and I'm also the principal clinician. When our clinicians are busy with admin it takes their focus away from what really matters and that's our clients. We've had five different CRMs and of those five CRMs splose is far and away the best, it's superior in every way. Everything is just so much easier. All the clinicians being able to see each other's diaries, being able to do the room bookings, sending out the text messaging from the system, for years we were doing that manually. The reduction in double handling is phenomenal and has made the world of difference for us.

I'm Karen and I'm an occupational therapist. What I really like about splose is being able to have the foresight of what's coming up, to be able to see what rooms are available, to see where staff are going to be and how we can best utilise those things. Before we had good intentions to have things running smoothly, but not the systems that could kind of keep up with that. Now that we've got splose we can put that together. The intention and the program that helps us to keep on track.

splose has saved us lots of time for our clinicians. It makes the invoicing so much easier and quicker for the client as well. It has that directly in there. It generates into the invoice, it explains everything on the invoice, what it's for, and overall just a real time saver. Honestly I love splose. So I would say to you just have a look at it, have a call, see if it meet your needs. But I highly recommend it and it was 100% worth it. So yeah, I'd say do it.

Ditching Double Handling: A Practice Management Makeover

My Therapy Crew, a therapy provider operating across Queensland and the Northern Territory, struggled with inefficient administrative processes. Clinicians were losing valuable client-facing time to manual tasks like sending text messages and managing heavy-going service agreements. Despite trying five different CRM systems over the years, the clinic lacked a platform capable of keeping up with their operational needs and intentions for smooth running.

The solution

The clinic implemented splose to consolidate their practice management and streamline daily workflows. The software introduced shared visibility for clinician diaries and simplified room bookings. Administrative processes were heavily automated, completely replacing manual work with system-generated text messaging and easily generated, transparent invoices for clients.

The results

Clinicians reclaimed their focus for client care by moving away from manual administrative work, leading to massive time savings across the practice. Complex, heavy-going service agreements were replaced with easy-to-use templates and seamless electronic signing capabilities. The clinic experienced a phenomenal reduction in double handling and duplicate data entry, saving substantial time for the entire team. Ultimately, leadership noted that out of the five CRMs they have utilised, splose is "superior in every way" and "100% worth it".