I'm Maxine Finlay I'm from CARE Waitakere Trust. I'm the operations manager here at CARE.

How did you manage your practice before splose?

We've moved to splose because we needed more functionality than our other system was able to offer.

What made you choose splose?

We did a lot of research when we were looking at different systems. splose seemed to have it all. They seemed to have all the functionality we needed to be able to make the experience for our users (that’s our practitioners) a lot easier.

What was your “aha” moment?

When our admin team realised how much time it was going to save them and how much they could do within the system, that before had to be done manually.

How has splose improved your workflow?

The biggest timesaver for us is definitely our forms. So being able to send out a form to a client, a consent form or any other kind of form.

Our waitlist has been a huge time saver because it's all managed within the system now, and we can email and text clients from the system, which is also much easier.

The Xero integration is really great. You send out your invoices really easily, invoices paid a lot more quickly.

What splose feature has blown you away?

Forms are a really, really great feature because you can send them out really easily to clients. They can complete them on their mobile device.

What’s something you used to do manually that splose now handles?

We used to have to manually log all our communications with our clients. Now we can email them through the system and everything is automatically logged.

What does your team love about splose?

Our admin team love splose. They're really excited about all the ways that it helps them in their roles. Not all of our users are very tech savvy, and they've all found that they took to it really easily.

How was switching to splose?

Onboarding was great. It was a really, really big process for us to move. We have a huge amount of content, like 100,000 client files. But their team were really supportive. We could email them at midnight on the weekend we were onboarding and they would come straight back to us. And we know them - the support team, quite well now.

How has splose supported your practice growth?

The fact that we can customise our forms, add new services and manage all of that ourselves from our administration team, means we can grow really efficiently and easily without having to - you know, get new things built in. The system is ready for us to grow, and we can grow quite efficiently within it.